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iPass Mobile Broadband Service Installation Guide – United States USB 598
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Tip 3: Ensure that Watcher can recognize your iPass Mobile Broadband USB adapter
1. If iPassConnect is running, close it. Also, ensure it is not running in the System Tray. If it is, click the
System Tray icon and choose Disconnect & Exit or Exit.
2. Launch Watcher and check the status message and icons:
• No Device Detected;
: Your iPass Mobile Broadband USB adapter is not being recognized by
Watcher. First, ensure that your device is inserted and the power LED
is amber (blinking) or
red. If not, eject the device, wait 30 seconds, and then reinsert. If the device still is not
recognized, un-install Watcher and attempt to re-install your USB adapter following the process
above.
•
,
: If the USB adapter is recognized by Watcher and a signal is available, you will see
these icons in the upper-left part of the Watcher window. The Connect button will be displayed
(if the Connect button is greyed out, then Watcher is not ready to connect yet).
•
,
: The USB adapter is recognized by Watcher, but a signal is not available. Try changing
location until a signal is available. You may also connect your adapter using the included USB
extension cable, and clip the device to your laptop monitor using the included clip, to try to
better detect signal.
REMOVING YOUR iPASS MOBILE BROADBAND USB ADAPTER FROM YOUR COMPUTER
Warning: Always use the procedure described here to remove your iPass Mobile
Broadband USB adapter from your computer. Removing the device improperly may
cause serious damage to the device or the integrity of the software on your computer.
To remove your iPass Mobile Broadband USB adapter
1. Exit iPassConnect (to exit, right-click the iPassConnect system tray icon and choose
Disconnect & Exit or Exit).
2. In the System Tray, double-click the Safely Remove Hardware icon (
on Windows XP or
Windows 2000; on Windows Vista).
3. On the Safely Remove Hardware dialog, select USB Mass Storage Device and click Stop.
4. On the Stop a Hardware Device dialog, click OK.
5. If you’re running Windows 2000, select Sierra Wireless USB 598 EVDO Network Adapter and
click Stop. On the Stop a Hardware Device dialog, click OK.
6. When the Safe to Remove Hardware dialog is displayed, you may remove your iPass Mobile
Broadband USB adapter from your computer. Grip the device by both sides firmly when removing it
from the USB port.
USING AND STORING YOUR iPASS MOBILE BROADBAND USB ADAPTER
As with any electronic device, your iPass Mobile Broadband USB adapter must be handled with care to
ensure reliable operation. Follow these guidelines while using and storing the iPass Mobile Broadband
USB adapter:
• The USB adapter should fit easily into your USB port. Forcing the device into a port may
damage the device or the computer.
• Do not apply adhesive labels to the portion of the device that fits into the computer. They can
cause the USB adapter to become jammed inside the USB port.
• Protect the device from liquids, dust and excessive heat.
• When not inserted in your computer, store your iPass Mobile Broadband USB adapter in a
safe place.
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